Our goal is for you to carry our goods with you for a lifetime. With this in mind, we’re happy to guarantee your unique handmade goods for life. We offer two ways in which to claim a warranty on your product:
  • The main warranty covers faults in the materials (leather & thread) and workmanship from regularly intended product use. In the event a product is eligible for warranty we will have the product shipped back to us for a free repair, or send you a replacement.
  • The second warranty option is for those who have exceeded the standard for “regular wear.” For any product faults due to unconventional use, we offer the opportunity for repair or replacement at a reduced price.
Each warranty request will be assessed on an individual basis and at the discretion of ONE21.