Frequently asked questions
What is the return policy?
We stand behind every product that passes from our hands to yours, with the intention to never see it again! If you need a return processed for your product, please reach out to us at theo@one21goods.com.
Are any purchases final sale?
Any bespoke project is not returnable, when creating something custom I work closely with my clients to create exactly what they're looking for.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products made?
All of our products are made by a single artisan (Theo) in his Calgary, Alberta (Canada) studio. Everything is made by hand, including the meticulous stitching. The leathers we use originate from their respective tanneries, move to local suppliers around the world that I then source from. This is as sustainable and locally made as it gets.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.